Unrivaled support,

unending success

Ensuring our customers’ success is our highest priority. Whether you’re an established enterprise or small business with ambitious growth plans, we have a Service and Support package to match your needs.

All the help you’ll ever need

customer experience

Icon Customer Success

Complete support for 
total success

When you have questions, we’ve got the answers. Whether you prefer to find an answer yourself in our Help Center, submit a ticket for a resolution, or access training materials, we have you covered.

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Ongoing training and 
education

Everyone gets access to in-app navigation and webinars. And for those who want more guidance, we offer new talent leader resources and enhanced partnership in our Preferred and Premium Packages.

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Insider access to 
new features

Refine your recruitment processes with advanced notice of what’s coming to Lever. Get feature release preview notifications, quarterly roadmap previews, and even opt-in to Beta programs and research groups.

The help you want for the things you need

The Care support package is included in every customer’s subscription. It includes Launchpad, Help Center access, unlimited interactions with the Care Support Team, and more.

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Specialized support services

When you need a more hands-on approach, we’ve got you covered. Preferred and Premium package customers get a dedicated Customer Success Manager, regular consultations and reviews, and more.

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Pick the perfect package

Care

Care

Foundational support and engagement.

Great for smaller teams and organizations that like doing things on their own.

  • Access to Help Center with content for all learning types
  • Bi-weekly training webinars
  • Unlimited interactions with the Care Support Team, via web form and live chat
  • Update emails and in-app messages to let you know what’s coming in Lever and help you get the most out of new features
Preferred

Preferred

Personalized strategic guidance.

Ideal for talent acquisition teams experiencing high growth or looking for more custom guidance.

  • Quarterly meetings
  • Product Utilization and Data Hygiene Audits
  • Business impact review to assess progress against your goals and align on what’s next
  • 2 hours of access to our solution architect team for consultation
Premium

Premium

White-glove service and strategy.

Best for teams looking for premium access that will benefit from a deeper partnership with Lever.

  • Monthly Meetings
  • New Talent Leader onboarding
  • Product Utilization and Data Hygiene Audits
  • 4 hours of access to our solution architect team for consultation
  • Exclusive phone support

Why customers love us

Invaluable tool for hiring managers
5 star rating
With this tool, I was able to streamline the hiring process for my first four successful hires on my team. From creating a job post to performing reference checks, Lever is intuitive, easy to use, and robust. I could not recommend a better tool in comparison to others on the market.
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Lever Implementation: A+
5 star rating
"Switching to Lever has been a seamless process that our team has thoroughly enjoyed. Being able to move our entire pipeline from greenhouse to Lever in a short amount of time was huge for our success to keep our interview process moving while we were still implementing some of the other functions of Lever."
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Best ATS on the Market
5 star rating
I love the UI and collaborative approach to Lever's platform design. We have a complex business with over 800 associates serving as recruiters in the platform. UI and robust functionality was critical as we opened up our search for a new ATS. Lever provided that and so much more. The implementation team was amazing and had us up and running fairly quickly.
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Awesome ATS with loads of useful integrations
5 star rating
Chrome extension Easy to import people from other platforms such as LinkedIn Slack/email integration Ability to share projects with HMs and give them access to candidate profiles, leave notes and read/give feedback Great overview of the pipeline Adding tags to people.
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Discover how customers benefit from Lever

Three office workers looking at computer, trying to solve for recruiting bottlenecks
Case Study

Voro increased headcount by 48%

Leveraging LeverTRM, Voro has decreased its average time-to-hire to just 21 days.
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hiring manager
Case Study

Medal.tv increased headcount by 53%

Medal.tv uses LeverTRM as the single source of truth for sourcing, interviewing, and hiring.
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Case Study

Autify is filling open positions 2X faster

Autify was gearing up for massive growth, and they needed an ATS to simplify the hiring process.​
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Get long term value and lasting success